Terms of Service

Last updated: November 9, 2026

These terms are the agreement between you and MultiOrbit ("MultiOrbit", "we", "us") for using RestoreOrbit, our business software for cleaning companies, including the website and the phone app (the "service"). Please read them with our Privacy Policy.

1. Accepting these terms

By creating an account or using the service you agree to these terms. If you do this for a company, you confirm that you are allowed to bind that company, and "you" includes the company. You must be at least 18 years old.

2. Accounts and security

Give accurate information and keep your login secure. Each person should use their own login. You are responsible for activity under your account and for the people you invite or give access to. Tell us promptly if you think an account has been misused. We may require two-factor sign-in for sensitive actions.

3. Free trial, plans and payment

• New companies start with a 14-day free trial. After the trial, continued full use needs a paid plan.
• Paid plans are billed in advance each month through Stripe and renew automatically until you cancel. The price and what each plan includes are shown on the Billing page before you subscribe. Prices exclude taxes, which we add where required.
• We will tell you at least 30 days before a price change takes effect for your plan. You may cancel before it does.
• If a payment fails, you have a 7-day grace period. After that, access is limited: your data stays readable and employees can still clock in and out, but other changes are blocked until payment is fixed.

4. Cancelling and refunds

An owner can cancel any time from the Billing page. Cancelling stops future charges, and you keep access until the end of the period you already paid for. Payments are not refunded for a partial period, unless the law requires it or we decide to do so.

5. Your data and your responsibilities

• Your company data belongs to you. You give us permission to store, process and display it only as needed to provide and protect the service, as described in the Privacy Policy.
• You are responsible for what you enter and for having the right to enter it, including your clients' information and your employees' information.
• If you track employee time or location, you are responsible for following the labor, wage, privacy and notice laws that apply to you, including telling employees what is collected and getting any consent the law requires. RestoreOrbit is a tool. It does not give legal, tax or payroll advice, and it does not guarantee that your records meet any legal requirement.
• You are responsible for your own invoices, prices, taxes and agreements with your clients.

6. Payments between you and your clients

If you connect Stripe to accept payments from your clients, those payments are processed by Stripe under Stripe's terms, and you agree to them. You are responsible for your sales, refunds, disputes and chargebacks. We are not a party to your transactions with your clients.

7. Email and messages

If you use email features, you may email only people who have given you permission or whom the law lets you email, and you must follow anti-spam and marketing laws such as the CAN-SPAM Act. Messages must identify your company and include a working unsubscribe. We may limit sending and automatically pause email marketing for a company when many messages bounce or are reported as spam.

8. Acceptable use

Do not use the service to break the law or others' rights; upload harmful, deceptive or unlawful content; try to access another company's data or any part of the service you are not allowed to use; interfere with, overload or probe the service for weaknesses; copy, resell or reverse engineer it, except as the law allows; or use it to harass or harm anyone. We may remove content or limit access that breaks these rules.

9. Our rights and your feedback

The service, its software, design and branding belong to MultiOrbit and its licensors. We give you a limited, non-exclusive, non-transferable right to use the service for your business while these terms apply. If you send us ideas or feedback, we may use them without owing you anything.

10. Third-party services

The service works with providers such as Stripe, email and map services. Their own terms apply to your use of them, and we are not responsible for them.

11. Suspension and ending

You may stop using the service at any time. We may suspend or end access if you break these terms, if payment is overdue after the grace period, if needed to protect the service or other people, or if the law requires. If an owner deletes the company, the company is locked right away and everything is erased 30 days later unless the owner cancels the deletion. Sections that by their nature should continue (such as ownership, disclaimers, liability limits and governing law) continue after the agreement ends.

12. Service availability

We work to keep the service running and to give notice of planned maintenance when we can, but we do not promise uninterrupted or error-free access. We may change or improve features over time.

13. Disclaimers

To the fullest extent the law allows, the service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. Some places do not allow certain disclaimers, so parts of this section may not apply to you.

14. Limit of liability

To the fullest extent the law allows, MultiOrbit will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, arising from the service or these terms. Our total liability for all claims is limited to the amount you paid us for the service in the 12 months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

15. Your promise to cover claims

You will defend and cover MultiOrbit against claims, losses and costs (including reasonable legal fees) brought by a third party because of the content and data you enter, your breach of these terms, or your violation of law or of someone's rights, including claims by your employees or clients about how you use the service.

16. Governing law and disputes

These terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law rules. Any dispute that we cannot settle informally will be brought in the state or federal courts located in Honolulu, Hawaii, and you agree to their authority. Before filing a claim, each side will try in good faith to resolve it by contacting the other.

17. Changes to these terms

We may update these terms. For material changes we will give notice, by email to the account owner or in the app, at least 30 days before they take effect. Continuing to use the service after the date means you accept the new terms. If you do not agree, you may cancel before then.

18. General

These terms and the Privacy Policy are our entire agreement about the service. If part of them cannot be enforced, the rest stays in effect. You may not transfer your rights under these terms without our written consent; we may transfer ours as part of a sale or reorganization. If we do not enforce a right right away, we have not given it up.

19. Contact

MultiOrbit, support@multiorbit.net.