Privacy Policy

Last updated: November 9, 2026

This policy explains what information RestoreOrbit collects, how it is used and who it is shared with. RestoreOrbit is business software for cleaning companies, made by MultiOrbit ("MultiOrbit", "we", "us"). Questions: support@multiorbit.net.

Who is responsible for which data

Each company that uses RestoreOrbit (a "company") decides what it enters about its own clients, employees, sites and jobs, and why. For that company data, the company is in charge and we handle it for the company to provide the service. For account, billing, security and support information, we are in charge. If you are an employee or a client of a company, that company is your first contact for questions about its records.

What we collect

• Account data: your name, email address, a securely stored password (we never see or store it in readable form) and, if you turn it on, your two-factor sign-in settings.
• Company data entered by a company: clients and their contact details, sites and access notes, jobs and schedules, work orders, checklists, inspections, proposals, invoices and payment status, supplies, employees and their roles, documents, chat messages and similar records. Each company's data is kept separate from every other company's and is visible only to the people the company has given access to.
• Photos, videos and files that people upload to jobs, work orders, checklists, reports, chat and documents.
• Work-time data: clock-in and clock-out times, breaks, time-off requests and related corrections.
• Location: only if the company turns clock-in location on. The app asks for permission on your device. Location is recorded at clock-in and clock-out and may be checked while a shift is active (for example, to see whether you are at the work site). It is not collected outside a shift. Each company sets how long it keeps location points, from 7 to 365 days (90 days unless changed). After that the coordinates are erased, and the shift times are kept. A company can place a legal hold that pauses this deletion.
• Billing data: the company's plan, subscription status and invoices. Card and bank details are handled by Stripe. RestoreOrbit does not see or store full card numbers.
• Phone notification data: if you use the phone app and allow notifications, a device token used to deliver them.
• Support messages you send us, and, if you accept it, your choice to receive news and offers.
• Technical and security data: sign-in events, IP address, browser or device type, and error reports, used to keep the service secure and working.

Cookies and similar storage

RestoreOrbit uses your browser's storage only for things you need: staying signed in, remembering your company and display choices such as light or dark mode, and keeping the app working offline. We do not use advertising cookies or third-party analytics trackers.

How we use information

• To provide, secure and support the service: sign-in, scheduling, time tracking, invoicing, payments, notifications and customer support.
• To send service emails such as invitations, confirmations, receipts, alerts and password resets.
• To prevent fraud and abuse, enforce our Terms and meet legal obligations.
• To improve reliability, for example by reviewing error reports.
• To send news and offers about RestoreOrbit and MultiOrbit, only if you chose to receive them. Every such email has an unsubscribe link, and you can change this choice any time in Settings.

We do not sell personal information, and we do not share it for advertising.

Who we share information with

We use these service providers to run RestoreOrbit. They may process information only to provide their service to us:

• Supabase: database, file storage and sign-in.
• Cloudflare: hosting, delivery and network protection.
• Stripe: subscription billing and card payments, including payments your clients make to your company.
• Resend: sending email.
• Google (Firebase Cloud Messaging): delivering phone notifications.
• Anthropic: the in-app help assistant. The text of the question you type is sent to answer it. The assistant does not read your company's records, and we do not store the questions or answers.
• OpenStreetMap: map images. Your device requests map tiles directly, which reveals your IP address to them.
• YouTube and Vimeo: training or help videos play from these services only when you choose to play one.

Inside a company, information is shared with the people the company gives access to, such as its owner, managers, employees and clients, according to their role. We may also disclose information when the law requires it, to protect people or the service, or as part of a sale or reorganization of the business (we would tell you and the new owner would honor this policy).

How long we keep information

• Company data is kept while the company's account is open.
• If an owner deletes their company, the company is locked right away and everything is erased 30 days later unless the owner cancels the deletion. Copies in backups may remain for a limited time before they expire.
• Staff can leave a company or delete their own account in Settings. Work records stay in the company's books as "Former employee".
• Location points are erased after the company's chosen retention period.
• We keep billing and tax records for as long as the law requires.

Your choices and rights

You can ask your company's administrator, or us at support@multiorbit.net, to see, correct or delete your information. We may need to confirm who you are first, and we may have to keep some information the law requires us to keep. Company owners can ask us to delete their company's data. Depending on where you live (for example California and other U.S. states), you may have additional rights to access, correct, delete or limit the use of your personal information and to not be discriminated against for using them. We honor those rights for information we control. If we cannot help, you may contact your state's privacy authority.

Security

Data is encrypted in transit. Access is limited by role, companies cannot see each other's data, sensitive actions can require two-factor sign-in, and activity such as time corrections and location retention is logged. No online service can promise perfect security. Please use a strong password and tell us right away if you think your account has been misused.

Children

RestoreOrbit is business software and is not meant for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

Where information is processed

We and our providers process information in the United States and other countries where those providers operate. By using RestoreOrbit you understand your information may be transferred there.

Changes to this policy

When our practices change we will update this page and its date. For significant changes we will also notify account owners by email or in the app.

Contact

MultiOrbit, support@multiorbit.net.